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Returns Policy

We can only accept returns on items that are damaged or defective. The item must be unused and in it’s brand new state with tags & labels attached.

We only accept returns within 14 days. Simply email us for the returns address at  (info@hellonanadolls.com ) with your order number and the reason why you wish to return your item(s). Once we receive the item, your payment will be credited back within 5 working days.

We will only refund shipping costs if there has been an error with the order.

If you have any questions , comments or concerns please contact us at info@hellonanadolls.com